• Use oil-free products

  • Avoid getting your lashes directly wet with hot water for 24 hours. 

  • Avoid hot steam or sauna (minimize hot yoga)

  • Avoid sleeping on your stomach or sides to avoid pressure on the extensions (invest in a satin pillow case)

  • Avoid running water directly on your lashes

  • Do not rub, pick or pull your eyes

  • Do not use a mechanical eyelash curler

  • Clean your eyelashes everyday with Lash Shampoo. Please do not use baby shampoo as it can be drying. 


Before my appointment

Arrive without any eye makeup or contact lenses. This will minimize the cleanup/prep time and allow more time for applying the extensions. You will need to keep your lashes dry for 24 hours after the application so it's also a good idea to have your hair washed the day of or night before.

Volume vs Classic

Classic: 1 lash extension is glued to 1 natural lash. This method is also known as 1 to 1 or 1:1. Classic lashes are perfect for clients who already have a lot of lashes, but want to add more length. Classic lashes look more natural. 


Volume: When multiple lashes in a fan formation are applied to one single natural eyelash individually at a time. Volume lashes create more of a full and fluffy look. Volume lashes are much thinner in density compared to classic so it will not feel heavy, but because more are being applied it creates a dense look. 

Booking and Cancellation 

For cancellations please contact That Lash Girl 24hrs prior to your appointment to avoid losing your deposit if paid. If you are more than 15 minutes late you assume the risk of losing your deposit and appointment time. If you miss your appointment without 24 hours notice/ late more than 15 minutes, you will have to pay a $50 no show fee to re-book. All new clients must book online, and a non refundable deposit will be required.

Method of Payment

Payments must be made within the business hours on the same day as your service. Late payments are subject to a LATE PAY FEE of $10

(Business hours: 9am-7pm)



You must have 40% of your extensions remaining to be considered for a fill. If you pass 4 weeks since your last fill/set then you ​will require a new set.


Please do not  bring unauthorized guests to your appointment. It is distracting and can compromise the safety of the client and technician.